Now Hiring - Call Center Sales Agent I in San Bernardino, CA

Chaparral Motorsports in San Bernardino, CA is actively seeking a friendly, courteous full-time Telephone Sales - Motorsports Parts Specialist (Prior Motorsports/Parts experience required for application, resumes without relevant experiences will not be considered) to join our team. Are you a customer Superstar? Are you outgoing and highly motivated? Do you want to work with a company that values and respects you? If yes, please continue reading!

This customer service position earns a competitive wage of $17.00 an hour, with the potential to earn a bonus every pay period. We provide great benefits and perks, including medical, dental, vision, accident, paid holidays, paid time off (PTO), and awesome employee discounts on merchandise. If this sounds like the right retail opportunity for you, apply today!

ABOUT CHAPARRAL MOTORSPORTS

With over 40 years in the industry, we know a thing or two about motorcycle gear, tires, and motorcycle parts. We are the premier store for every type of riding, including motorcycles, street bikes, and dirt bikes. Our highest priorities are to operate ethically and honestly in every aspect of our business, take accountability and responsibility when needed, provide the utmost respect to our staff and customers, and treat every interaction with complete transparency.

We have cultivated a staff of motorsport enthusiasts. Our team relishes in the ability to share exciting experiences, talk about project ideas, exchange bench race banter, and dream about future rides and excursions with our customers. In addition to our fun culture, we provide our employees great benefits and competitive pay.

A DAY IN THE LIFE OF A TELEPHONE SALES - MOTORSPORTS SPECIALIST

As a Telephone Sales - Motorsports Parts Specialist, you ensure that each customer receives outstanding service by answering their calls and maintaining an upbeat, can-do attitude. With the goal of building customer loyalty, you follow up as necessary to ensure accurate service and satisfaction. When complaints or concerns arise, you address them with patience and empathy, bringing them to the attention of store management when necessary. You accurately issue receipts, refunds, credits, or change due. You love meeting our customers and helping them get everything they need for a great ride!

• Look up records and enter customer information.
• Soliciting sale of feature, cross-selling, and up-selling products to customers.
• Support online sales via upsell strategies, proactive online chat service, and promotion
• Process sales orders for motorcycle and ATV parts and accessories.
• Answer customer questions and deliver customer service.
• Determine and communicate prices for parts requested.
• Process change of address information.
• Process order cancellations and changes.
• Completing any follow-up necessary to ensure complete and accurate service and customer satisfaction.
• Addressing complaints and customer concerns and bringing them to the attention of assigned department for further investigation and consideration. Resolving customer service issues within a reasonable level of authority.
• Displaying the ability to control calls and meet/exceed customer needs and expectations. Also displaying good judgment by enlisting the assistance of supervisory or mentor help when required.
• Displaying and understanding of, and the ability to, process International customer orders.
• Displaying development of product and technical knowledge, as well use of the Chaparral motorsports catalog and web resources.
• Displaying flexibility in work schedule.
• Other call center related duties as assigned

We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:

• Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary
• Basic data entry and keyboarding skills
• Excellent customer service skills
• Prior Motorsports experience/knowledge required

Is being dependable, professional, and a team player at the heart of all you do? Do you have solid interpersonal and communication skills? Are you able to manage your time effectively? If yes, we want to meet you!

TELEPHONE SALES WORK SCHEDULE

This position typically works Monday - Saturday, 8:00 am - 5:00 pm with one day off during the week.

ARE YOU READY TO JOIN OUR TEAM?

If you feel you'd be perfect as our Telephone Sales Motorsports Parts Specialist, apply now using our initial 3-minute, mobile-friendly application.

Location: 92410

QUALIFICATIONS: to perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, sill, and/or ability required.

KNOWLEDGE

• 
  Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography, and transcription, designing forms, and other office procedures and terminology.
• Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  

BASIC SKILLS

• Active Learning- Understanding the implications of new information for both current and future problem-solving and decision-making.
• Active Listening- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Critical Thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Learning Strategies- Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
• Mathematics - Using mathematics to solve problems.
• Monitoring- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Reading Comprehension- Understanding written sentences and paragraphs in work related documents.
• Science - Using scientific rules and methods to solve problems.
• Speaking- Talking to others to convey information effectively.
• Writing- Communicating effectively in writing as appropriate for the needs of the audience.
  

SOCIAL SKILLS

• Coordination- Adjusting actions in relation to others' actions.
• Instructing - Teaching others how to do something.
• Negotiation- Bringing others together and trying to reconcile differences.
• Persuasion- Persuading others to change their minds or behavior.
• Service Orientation- Actively looking for ways to help people.
• Social Perceptiveness- Being aware of others' reactions and understanding why they react as they do.
  

COMPLEX PROBLEM-SOLVING SKILLS

• Complex Problem Solving- Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  

TECHNICAL SKILLS

• Equipment Maintenance - Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
• Equipment Selection - Determining the kind of tools and equipment needed to do a job.
• Installation - Installing equipment, machines, wiring, or programs to meet specifications.
• Operation and Control - Controlling operations of equipment or systems.
• Operation Monitoring - Watching gauges, dials, or other indicators to make sure a machine is working properly.
• Operations Analysis - Analyzing needs and product requirements to create a design.
• Technology Design - Generating or adapting equipment and technology to serve user needs.
• Troubleshooting - Determining causes of operating errors and deciding what to do about it.
  

SYSTEM SKILLS

• Judgment and Decision Making- Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
• Systems Evaluation - Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.

RESOURCES MANAGEMENT SKILLS

• Management of Financial Resources - Determining how money will be spent to get the work done, and accounting for these expenditures.
• Management of Material Resources - Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
• Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.
• Time Management- Managing one's own time and the time of others.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee occasionally is required to stand, walk, bend, stoop and reach with hands and arms. The employee is required to sit for duration of the shift.
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, and ability to adjust focus.
• Occasionally lift up to 25 pounds

BODY POSITIONING

• Spend Time Making Repetitive Motions
• Spend Time Sitting
• Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.